Professional in Human Resources (PHR) Practice Exam

Which process involves improving employee job performance through feedback and coaching?

1. Performance standards

2. Performance appraisal

3. Performance management

4. Organizational learning

The correct answer is: Performance management

The process of improving employee job performance through feedback and coaching is best described by performance management. This approach encompasses a range of activities that align individual employee contributions with the organization’s goals, providing a framework for ongoing feedback, support, and development. Performance management typically involves setting clear expectations and performance standards, as well as regular check-ins to discuss progress, challenges, and opportunities for growth. Coaching and feedback are fundamental components, as they help employees understand how to enhance their performance and develop their skills over time. This method is proactive and focuses not only on evaluation but also on the continuous improvement of both the employee and the organization. Understanding this context, other processes like performance appraisal focus primarily on evaluating past performance rather than fostering ongoing development, and organizational learning refers to the broader concept of how organizations incorporate and apply knowledge to improve. Therefore, performance management is uniquely positioned to support enhancement through regular coaching and feedback.